Please take a moment to read this information thoroughly before starting the return or warranty claim process.
RETURNS: All items must be returned in original condition with original packaging. Any products that have been used cannot be returned for any reason unless product is defective in which case you will need to file a warranty claim with the manufacturer. Custom ordered bats are not returnable for any reason with the exception that the bat was made incorrectly or arrived damaged. Damaged products will be swapped out for the exact same product only, you cannot change the order. Bats that arrive and are made incorrectly will be replaced with a corrected one and we will recover the bat that was not made correctly by sending you a return shipping label. Any returns must be authorized within 15 days of the delivery date. Customer pays all shipping costs on general returns or exchanges. We pay all shipping costs for swaps on damaged or defective products, and on custom bats that were not made correctly. There will be a 15% restocking fee on general returns.
For returns please contact us in writing by emailing firstname.lastname@example.org. Please state the problem you have with the product and the reason for the return along with your order number and any other prevalent order details. Please do not call for a return authorization, all returns must be submitted in writing via email.
WARRANTY CLAIMS: All warrantied products on our site are warrantied by the manufactures themselves. You will need to contact the manufacture with your original receipt. Solid wood bats do not have a warranty of any kind, if you feel you broke a bat because it was defective you will need to contact the manufacture, we do not replace broken bats. Wood is a natural product and a wooden bat can break at any time.
If you purchased a warrantied product and it failed during the warranty period please contact the manufacture of the product directly. You will need a copy of your original receipt with your purchase date. If you need a copy of this please contact us in writing via email at email@example.com. Copies of receipts cannot be obtained over the phone.
Why can't I call in and start the return or warranty process over the phone? The reason is there needs to be a paper trail in the process to establish liability. On our end, it needs to be determined if the error was our fault or the manufactures. Don't worry, you're safe! This is for our own records. We also don't have the man power to deal with claims during business hours, often the return authorizations are generated before or after hours. We thank you for understanding an taking the time to read all this information.
For all returns please contact us via email at firstname.lastname@example.org or fill out the form below