PAYMENTS: We accept many forms of payment both online and phone orders including debit, credit, ebt, cashiers checks, and even PayPal if absolutely needed. We process our transactions using Authorize.net SSL secure transaction protection. Authorize.net is the leader in online processing security.
RETURNS: All items must be returned in original condition with original packaging. Any products that have been used cannot be returned for any reason unless product is defective in which case you will need to file a warranty claim with the manufacturer. Custom ordered bats are not returnable for any reason with the exception that the bat was made incorrectly or arrived damaged. Damaged products will be swapped out for the exact same product only, you cannot change the order. Bats that arrive and are made incorrectly will be replaced with a corrected one and we will recover the bat that was not made correctly by sending you a return shipping label. Any returns must be authorized within 15 days of the delivery date. Customer pays all shipping costs on general returns or exchanges. We pay all shipping costs for swaps on damaged or defective products, and on custom bats that were not made correctly. There will be a 15% restocking fee on general returns.
WARRANTY CLAIMS: All warrantied products on our site are warrantied by the manufactures themselves. You will need to contact the manufacture with your original receipt. Solid wood bats do not have a warranty of any kind, if you feel you broke a bat because it was defective you will need to contact the manufacture, we do not replace broken bats.
SHIPPING: All orders are shipped UPS Ground, FedEx Ground, or USPS depending on the location the item(s) are being shipped and which vendor/mfg is shipping each individual item. In Stock items are typically shipped from HITTERSINC. Custom ordered bats are shipped direct from the respective manufacture after 2-4 weeks of production.
CUSTOM ORDERED BATS: Unless noted “In Stock” almost all bats on this site are custom made to your specifications. They are made from scratch and require time to manufacture and deliver. Custom bats typically require 2-4 weeks to produce plus shipping time. These times of course are not set in stone and we cannot guarantee delivery based on this posted estimate. Please order your bats with enough time so that they will be delivered in time for your season. Production times can vary due to time of year, holidays/weekends, wood supply, orders in line and placed before yours etc... Take time to order in advance. You can make note of a desired delivery date on checkout but there are no guarantees thus there are no refunds if bats don't arrive on time. Should you require a bat in less time or by a specific date we can help. In addition to the In Stock bats listed on this site we have hundreds more at our finger tips. Stock bats typically ship within 1-3 days allowing time for payment to process completely. We specialize in finding you a bat that not only fits your personal needs but also your time constraints and budget.
FORCE MAJEURE Although we strive to meet obligations set forth in our promotional material, we will not be liable for any failure to perform any such obligations by reasons of acts of God or the elements; acts, delays and failures to act by governmental authorities; riots, insurrections, terrorism, sabotage and war; interruption, suspension, curtailment or other disruption of utilities; or other matters beyond our reasonable control.
INJURY OR LOSS OF LIFE: We do not manufacture anything therefore we are not responsible for any injury or loss of life from use of the products on this site. Wood bats can be dangerous. They can break, fly apart and hit people on and off the field. Please use carefully and use are your own risk. The companies producing these items are established companies making bats to their specifications, not ours. By agreeing to our terms and conditions when you check out on our site you agree to not sue us and any of our owners, officers or employee in any court of law, or hold us “HITTERSINC” or any of the employee’s, owners or officers personally liable for damages in anyway shape or form. DO NOT SUE US BECAUSE IT’S NOT OUR FAULT!!!!
CONTRACT TO PURCHASE When you click the "Click here to complete your order" button, we'll present you with a transaction information screen, order confirmation screen and a confirmation email if you submit your email address. If you don't submit an email address, your order confirmation and tracking information can't be sent to you. By placing your order, you agree to all terms and conditions listed above. For any and all inquiries not covered in this Terms & Conditions section, feel free to contact us via info@HITTERSINC.com.
Thank you for visiting HITTERSINC, we look forward to hearing from you.